Radiant Inverters (“Radiant”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit radiantinverters.com, contact us, submit an enquiry, register a product, request warranty or technical support, or otherwise interact with Radiant Inverters.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or WhatsApp number
- Business or company name
- Address, city, or location
- Dealer or distributor information
- Product model and serial number
- Purchase information
- Warranty registration details
- Technical support information
- Information submitted through enquiry or contact forms
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
2. How We Use Your Information
We may use the information collected for purposes including:
- Responding to enquiries and customer requests
- Providing information about Radiant products and services
- Processing dealer, distributor, or business enquiries
- Providing technical support
- Managing product registration and warranty claims
- Improving our products, services, and website
- Maintaining customer and business records
- Sending important product, service, warranty, or support communications
- Sending marketing or promotional communications where permitted
- Preventing fraud, misuse, or security incidents
- Complying with legal, regulatory, or contractual requirements
We will use personal information only for legitimate business purposes and for the purposes for which it was collected.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website performance.
Cookies are small files stored on your device when you visit a website.
Depending on our website configuration, we may use:
- Essential cookies required for website operation
- Analytics cookies
- Performance cookies
- Preference cookies
- Marketing or advertising cookies
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
4. Third-Party Services
We may use trusted third-party service providers to support our business and website operations, including providers of:
- Website hosting
- Email services
- Website analytics
- Customer communication tools
- Cloud storage
- Marketing services
- Technical support systems
- Payment or transaction processing, where applicable
These service providers may process information only to the extent necessary to provide their services to us.
Our website may also contain links to third-party websites. Radiant Inverters is not responsible for the privacy practices, security, or content of external websites.
5. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Our employees and authorized personnel
- Dealers, distributors, or service partners where required to handle your request
- IT, hosting, analytics, communication, or other service providers
- Professional advisers such as accountants, auditors, consultants, or legal advisers
- Government authorities or regulatory bodies where required by law
- Law-enforcement authorities where legally required
Information will only be shared where there is a legitimate business or legal reason to do so.
6. Marketing Communications
Where permitted, Radiant Inverters may use your contact information to inform you about:
- New products
- Product updates
- Promotions
- Dealer programmes
- Business opportunities
- Events
- Technical updates
- Other Radiant-related offers or services
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
You may continue to receive essential transactional, warranty, technical, or service-related communications.
7. Product Registration and Warranty Information
If you register a Radiant product or submit a warranty or technical support request, we may collect information such as:
- Customer name and contact details
- Product model
- Product serial number
- Installation information
- Purchase date
- Dealer or seller information
- Invoice or proof of purchase
- Description of the technical or warranty issue
This information may be used to verify warranty eligibility, provide technical support, maintain service history, and improve product quality.
8. Data Security
Radiant Inverters takes reasonable administrative, technical, and organizational measures to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
- Maintain customer and warranty records
- Fulfil contractual obligations
- Resolve disputes
- Provide after-sales support
- Meet accounting, tax, regulatory, and legal requirements
- Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymize it.
10. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your personal information
- Opt out of marketing communications
Certain information may need to be retained where required by law, contractual obligations, warranty administration, accounting requirements, or legitimate business purposes.
11. Children’s Privacy
Radiant Inverters’ products and services are intended for businesses and adult customers.
We do not knowingly collect personal information from children through our website. If we become aware that personal information relating to a child has been collected without appropriate authorization, we will take reasonable steps to remove it.
12. International Visitors
Our website may be accessed from countries outside Pakistan.
Where personal information is transferred or processed across borders, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy and data-protection requirements.
13. Changes to This Privacy Policy
Radiant Inverters may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website functionality
- Products and services
- Legal or regulatory requirements
- Data-processing practices
The latest version will be published on this page with an updated effective date.
We encourage users to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Radiant Inverters through the contact details provided on our website.
Radiant Inverters
Website: radiantinverters.com
By using our website or submitting information to Radiant Inverters, you acknowledge that you have read and understood this Privacy Policy.